Board Shipping and Delivery
SHIPPING on all stand up paddle boards to either a commercial or residential address must be within the Continental USA. ADDITIONAL CHARGES MAY APPLY FOR DOOR TO DOOR RESIDENTIAL DELIVERY.
*** SORRY, NO INTERNATIONAL SHIPPING, WE ONLY SHIP WITH IN THE CONTINENTAL US. ***
The majority of orders placed before 2PM PST M-F ship next day. Orders received after 2PM PST or over a weekend or holiday will ship next business day. You will receive an email notification with tracking and carrier information when your order has shipped.
Delivery of New Paddleboards
Most orders are delivered within 5-7 working days. Deliveries are weekdays 8am to 5pm. Boards require inspection before signing and releasing carrier of any or all liability. Any damaged board must be refused and a replacement board will be sent. Boards are insured, but once the board is signed for and received, a claim can not be filed with the carrier. All our boards are boxed to insure it arrives in perfect condition.You will need to be available to receive, inspect and sign for the shipment. Please specify whether the address is a commercial (business) or residential address and provide two contact numbers in the notes field when you check out. The freight company will contact you 24hrs prior to schedule the delivery.
*If you are unable to accept board delivery on scheduled day/time slot, there will be a daily dock storage fee of $25 or more per day of which the customer is responsible for along with a 20% restocking fee and shipping fees.
Before signing the delivery receipt, you must unpack and inspect the board thoroughly for any signs of damage that may have occurred during transit. All shipments are fully insured against damage PRIOR to you signing, however your signature constitutes your final acceptance of the merchandise "AS IS" from the freight company and releases them from any further responsibility. Absolutely no claims or returns can be made after final acceptance from the freight company so please be sure you are completely satisfied with your board prior to signing for it. If you have any questions or are not completely satisfied with the condition of your board upon arrival, call us immediately at 858.272.3278 and refuse the shipment.
Shipment of Paddles and Accessories
We offer Domestic Ground Shipping on paddle and accessories. This excludes INTERNATIONAL addresses. For AK, HI, PR and all other addresses outside the Continental USA, please contact us at firstname.lastname@example.org PRIOR to placing your order for a shipping quote. We ship via UPS, USPS or FedEx and freight. Once your order ships, you will be notified via email with your tracking number. Orders received before 2PM PST typically ship next day. Orders received after 2PM PST, on a weekend, or holiday will ship next business day. Most orders are delivered within 3-5 working days to any address within the Continental USA. Please open the package and inspect items for damage immediately upon arrival. If damage is found, please notify us immediately so we can get a replacement out to you and file the necessary claim with the shipping company. All damages must be reported to us within 3 days of you receiving your shipment.