Shipping Policy
West Coast Paddle Sports ships paddleboards and watersports merchandise to customers throughout the United States. Please review this policy before placing your order. Shipping costs, delivery methods, and estimated delivery times vary by product, destination, and carrier.
1. Shipping Charges
Paddleboard Shipping
The standard shipping charge for paddleboards is $249 per order. Additional charges may apply for remote or outlying delivery areas, residential freight delivery, or other special delivery requirements.
All paddleboards are shipped using ground freight within the continental United States. Some destinations may require delivery to a nearby freight terminal rather than directly to a residence.
If an additional shipping charge is required beyond the amount displayed at checkout, we will contact you to explain the charge and obtain your approval before proceeding.
General Merchandise Shipping
Shipping charges for accessories, apparel, paddles, and other general merchandise are calculated based on factors such as product weight, dimensions, order value, destination, and carrier rates.
Our online shopping cart provides an estimated shipping charge. If a correction is necessary, we will contact you before charging an additional amount.
2. Shipping Destinations
Continental United States
We ship paddleboards and general merchandise throughout the continental United States, subject to product availability and carrier service.
Alaska, Hawaii, and Puerto Rico
Shipments to Alaska, Hawaii, and Puerto Rico require prior arrangements and a shipping quote. Paddleboards shipped to Hawaii may require ocean freight followed by ground transportation.
Please contact us before placing your order to confirm availability, delivery options, and shipping costs.
International Orders
International shipping availability depends on the product and destination. Please contact us before ordering to confirm whether we can ship to your country and to obtain a shipping quote.
International customers are responsible for applicable customs duties, import taxes, and fees charged by local customs authorities or carriers unless otherwise agreed in writing. These charges are not included in our shipping quote unless explicitly stated. We recommend checking your country's import requirements before placing an order.
APO/FPO Addresses
We do not ship paddleboards to APO/FPO addresses. Please contact us to confirm shipping eligibility for other merchandise.
3. Order Processing
Most in-stock orders placed before 2:00 p.m. Pacific Time, Monday through Friday, are prepared for shipment the same business day. Orders placed after that time, on weekends, or on holidays generally ship the next business day.
Same-day shipment is not guaranteed and may be affected by inventory availability, warehouse processing, payment verification, or carrier schedules.
Once your order ships, we will send an email containing tracking information and available carrier details.
4. Delivery Estimates
Most paddleboard orders are estimated to arrive within 7–10 business days, subject to product availability, warehouse processing, carrier schedules, and delivery location. This is an estimate, not a guaranteed delivery date.
Accessory and general merchandise delivery times vary by shipping method and destination.
Freight deliveries typically take place Monday through Friday during normal business hours. The freight carrier may contact you before delivery to arrange an appointment.
Please provide an accurate shipping address and telephone number when ordering. For paddleboard freight deliveries, please indicate whether the address is residential or commercial and provide two contact telephone numbers in the order notes when possible.
5. Receiving a Paddleboard Freight Delivery
Paddleboards are large items shipped by freight. Please make arrangements for an authorized recipient to be present to receive and inspect the shipment.
When your shipment arrives:
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Inspect the packaging for visible damage before signing the delivery receipt, whenever possible.
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Photograph any visible damage to the packaging or board.
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Note visible damage or missing items on the delivery receipt before signing.
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Contact West Coast Paddle Sports promptly if the board appears damaged or the shipment is incomplete.
If the board appears significantly damaged, contact the freight carrier and West Coast Paddle Sports before accepting the shipment, if possible, to discuss whether the shipment should be refused or held for inspection.
Please retain the packaging and damaged merchandise until we advise you how to proceed.
6. Reporting Shipping Damage or Missing Items
Please notify us as soon as possible if your order arrives damaged, incomplete, or with missing items. We ask customers to report shipping damage within 48 hours of delivery and to provide photographs of the damage, packaging, and affected merchandise.
Send your report to info@westcoastpaddlesports.com or call 858-272-3278.
Prompt notification helps us investigate the issue and coordinate with the shipping carrier. If tracking indicates that a package was delivered but you have not received it, please contact us promptly so we can help investigate with the carrier.
A delay in reporting may complicate a carrier claim, but it does not automatically eliminate any rights or remedies that may apply under applicable law.
7. Delivery Appointments and Additional Fees
For freight deliveries requiring an appointment, please make sure someone is available at the agreed delivery time.
If you miss a scheduled delivery, the carrier may impose redelivery, storage, or other fees. Any applicable fees depend on the carrier's terms and the circumstances of the delivery.
We will communicate known additional charges and applicable arrangements when possible. Customers should contact us promptly if they need to reschedule a delivery.
8. Shipping Delays
Delivery estimates are provided for planning purposes only. Delays may occur due to weather, carrier disruptions, inventory shortages, warehouse backlogs, holidays, remote destinations, or other circumstances outside our control.
If your order is delayed or tracking information does not appear to be updating, please contact us for assistance.
9. Returns and Refunds
Shipping charges and return eligibility are governed by our separate Return Policy and Refund Policy.
For change-of-mind paddleboard returns or exchanges, customers are responsible for applicable original shipping charges, return freight, and replacement shipping costs as described in those policies.
Defective merchandise, incorrect shipments, and products damaged during delivery will be handled in accordance with our applicable policies and legal obligations.
Please obtain return authorization before sending any merchandise back. Do not return a paddleboard or other item without first contacting us for instructions.
10. Contact Us
If you have questions about shipping costs, delivery estimates, freight appointments, or shipping damage, please contact:
West Coast Paddle Sports
1105 Rosecrans Street
San Diego, CA 92106
Phone: 858-272-3278
Email: info@westcoastpaddlesports.com
For orders shipping to Alaska, Hawaii, Puerto Rico, or an international destination, please contact us for a shipping quote before placing your order.
