1105 Rosecrans Street
San Diego CA 92106
(858) 272-3278
Email Us
West Coast Paddle Sports stands behind the products we sell and wants you to be satisfied with your purchase. Please review this policy carefully before ordering. Different rules apply to new paddleboards, used boards, general merchandise, defective products, and items damaged during shipping.
All returns and exchanges require prior authorization. Please contact us before sending merchandise back.
Paddleboards and Surfboards are large, specialized items that require freight shipping. Please review product descriptions and photos carefully before ordering.
Return window: Requests for an eligible board exchange must be submitted within 10 business days of delivery.
Store credit: Approved change-of-mind board exchanges are issued as store credit only. Store credit does not expire.
Condition: Boards must be unused, never ridden, never waxed, undamaged, and in their original condition and packaging.
Restocking fee: A $50 restocking fee applies to approved board exchanges.
Shipping costs: Customers are responsible for the original shipping charge and applicable return freight and replacement shipping costs for change-of-mind exchanges.
Authorization: You must receive return authorization and shipping instructions before returning a board. Unauthorized returns may be refused.
Boards that have been used, damaged by the customer, or returned outside the applicable window are not eligible for change-of-mind returns or exchanges.
The standard board shipping charge is $249. Additional freight charges may apply to remote or outlying delivery areas. We will communicate additional charges and obtain your approval before proceeding when applicable.
These restrictions do not eliminate rights or remedies that may apply under applicable law, including those relating to defective, incorrectly shipped, or misrepresented merchandise.
All used paddleboard and used surfboard sales are final for changes of mind, including decisions based on disclosed cosmetic wear, repairs, or other conditions described in the product listing.
Please carefully review all available photos and product descriptions before purchasing. Contact us if you need additional information or photos before placing your order.
Used merchandise is not eligible for a change-of-mind return or refund. This policy does not exclude any rights or remedies that may apply under applicable law, including those relating to products that are defective or materially different from their descriptions.
Return requests for eligible general merchandise must be submitted within 14 calendar days of the original purchase.
To qualify for a return:
Obtain a return authorization number before sending the item back.
Return the item in its original packaging, with all original tags attached.
Items must be new, unused, unwashed, undamaged, and in resalable condition.
Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
A restocking fee of at least $10 and up to $50 may apply, depending on the item and condition.
Custom-cut paddles are subject to a $50 return fee where a return is approved.
We cannot accept general merchandise that shows signs of use or is not in resalable condition. This includes items with perfume, cologne, smoke, deodorant, detergent odors, or human or animal hair.
Additional product-specific conditions include:
Shoes/ Sandals: Must be unworn and returned in their original, undamaged packaging. Please test fit on a clean carpeted surface.
Sunglasses: Must be unworn, in new condition, and free of scratches.
Items that do not meet the applicable return requirements may be refused.
Approved refunds for eligible general merchandise will be issued to the original payment method. If the original payment method is unavailable, store credit may be issued.
Approved change-of-mind paddleboard exchanges are handled through store credit as described above. Used paddleboard and used surfboard purchases are final for changes of mind.
Original paddleboard shipping charges are not refundable for approved change-of-mind returns or exchanges. This does not limit any rights or remedies required by applicable law.
If you receive a defective item or an item different from what you ordered, contact us as soon as possible at info@westcoastpaddlesports.com or 858-272-3278.
Please provide your order number, a description of the issue, and photos if applicable. We will review the issue and determine an appropriate resolution, which may include repair, replacement, or refund, as applicable.
If a return is required because the item is defective or we shipped the wrong product, we will provide return instructions and cover applicable return shipping costs as appropriate.
Inspect your shipment promptly upon delivery. If an item arrives damaged or with missing components:
Photograph the damage and packaging before discarding any materials.
Notify West Coast Paddle Sports as soon as possible, preferably within 48 hours of delivery.
Email photos and your order information to info@westcoastpaddlesports.com or call 858-272-3278.
Prompt notification helps us investigate the issue and coordinate with the shipping carrier. If damage is visible at delivery, document it on the delivery receipt and contact us before accepting the shipment if possible.
Please retain the packaging and damaged merchandise until we advise you how to proceed. A delay in reporting damage may complicate a carrier claim, but it does not automatically eliminate rights or remedies that may apply under applicable law.
The standard paddleboard shipping charge is $249. General merchandise shipping charges are calculated based on product weight, dimensions, value, destination, and applicable carrier rates.
Most paddleboard orders are estimated to arrive within 7–10 business days, subject to product availability, warehouse processing, carrier schedules, and delivery location. This is an estimate, not a guaranteed delivery date.
Paddleboards ship by ground freight within the continental United States. Shipments to Alaska, Hawaii, and Puerto Rico require prior arrangements and a shipping quote. International shipping availability depends on the product and destination; please contact us before ordering to confirm availability and costs.
Customers are responsible for applicable international customs duties, import taxes, and local carrier fees unless otherwise agreed in writing. We do not ship paddleboards to APO/FPO addresses.
For freight deliveries, please provide an accurate delivery address, indicate whether it is residential or commercial, and include two contact telephone numbers when possible. The freight carrier may contact you to schedule delivery.
Please inspect your shipment on arrival, document any visible damage, and report issues promptly. Delivery estimates and carrier schedules are not guaranteed.
For return authorization, return questions, shipping quotes, or product issues, please contact:
West Coast Paddle Sports
1105 Rosecrans Street
San Diego, CA 92106
Phone: 858-272-3278
Email: info@westcoastpaddlesports.com
Please include your order number whenever contacting us about an existing purchase.
