West Coast Paddle Sports — Shipping & Return Policy
West Coast Paddle Sports is committed to providing quality products and excellent customer service. Please review the following policy carefully before placing your order. These terms apply to purchases made through our online store unless otherwise stated.
1. Paddleboard Returns & Exchanges
New Paddleboards
New paddleboards may be exchanged for store credit only, subject to the following conditions:
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The paddleboard must be completely unused. It must never have been ridden, waxed, damaged, or otherwise used by the customer.
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The paddleboard must be returned in its original condition and packaging, with all original accessories included.
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Exchanges must be requested within 10 business days of the original purchase date.
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A $50 restocking fee applies to all approved paddleboard exchanges.
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The customer is responsible for all return shipping, replacement shipping, and applicable customs or other charges associated with the exchange.
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All exchanges require prior authorization from West Coast Paddle Sports.
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Approved exchanges will be issued as store credit, which does not expire.
Paddleboards that have been used, damaged, waxed, or altered by the customer are not eligible for exchange under this policy.
Used Paddleboards
All used paddleboard sales are final. Because used boards may have cosmetic imperfections, repairs, or signs of previous use, customers are responsible for reviewing the product description and available photographs before purchasing.
Used paddleboards cannot be returned or exchanged because of a change of mind or dissatisfaction with cosmetic condition that was disclosed in the listing. This policy does not exclude any rights or remedies that may apply under applicable law.
Defective or Incorrect Paddleboards
If you receive a paddleboard that is defective or materially different from what you ordered, contact us promptly at info@westcoastpaddlesports.com.
We will review the issue and work with you to determine an appropriate resolution, which may include repair, replacement, or refund as applicable. Return shipping for verified defective or incorrectly shipped merchandise will be handled by West Coast Paddle Sports, as appropriate.
2. General Merchandise Returns
Eligible general merchandise, including accessories and apparel, may be returned subject to the following conditions:
Return requests must be initiated within 10 calendar days of the original purchase date.
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Items must be unused, unwashed, undamaged, and in resalable condition, with all original tags and packaging attached.
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Customers must obtain a return authorization number before sending merchandise back.
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The customer is responsible for return shipping costs unless the item is defective or we shipped the wrong item.
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Approved refunds will be issued to the original payment method. If that method is unavailable, store credit may be issued.
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A restocking fee of $50 may apply, depending on the item and the circumstances of the return. Any applicable fee will be communicated during the return authorization process.
Additional Return Conditions
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We cannot accept merchandise that has been used or is not in resalable condition.
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Apparel and footwear must be unworn and free from odors, stains, hair, and other signs of use.
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Shoes must be returned with their original, undamaged packaging.
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Sunglasses must be unworn and free of scratches.
- Paddles that have been cut to a customer's specified length are subject to a $50 return fee, where a return is otherwise approved.
Items that do not meet these conditions may be refused for return.
3. How to Request a Return or Exchange
Before returning any merchandise, contact our customer service team to discuss the return.
Please include your order number, the item you wish to return, and the reason for your request.
Do not ship merchandise back without receiving return instructions from our team.
Approved returns must be securely packaged. We strongly recommend using a tracked and insured shipping service. Customers are responsible for merchandise lost or damaged during return shipping when the customer arranges and pays for that shipment.
Once an authorized return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.
4. Shipping Charges
Paddleboard Shipping
The standard paddleboard shipping charge is $249 per order, subject to the shipping terms and destination restrictions below.
Additional charges may apply to certain destinations, including outlying areas. Where additional freight charges are necessary, we will communicate those charges and obtain your approval before proceeding.
For some outlying areas, delivery to the nearest freight terminal may be available as an alternative.
General Merchandise Shipping
Shipping charges for general merchandise are calculated according to applicable product weight, dimensions, order value, destination, and available shipping methods.
Shipping Quotes and Rate Adjustments
Shipping estimates displayed at checkout are subject to verification. If a shipping calculation is incorrect or the carrier requires an additional charge, we will contact you before proceeding with any additional payment or material change to the shipping arrangement.
5. Shipping Destinations
We ship paddleboards within the continental United States.
Shipments to Alaska, Hawaii, and Puerto Rico require prior arrangements and a shipping quote. Please contact us before placing your order.
Paddleboard shipments to Hawaii may involve air freight, depending on the destination and shipping arrangements.
We do not ship to APO/FPO addresses.
International orders may be subject to customs duties, import taxes, brokerage fees, and other charges imposed by the destination country or local carrier. These charges are the customer's responsibility unless otherwise agreed in writing.
International shipping prices quoted by West Coast Paddle Sports cover only the shipping charges specifically included in the quote. Customers are responsible for checking their country's import requirements before ordering.
For international, Alaska, Hawaii, or Puerto Rico shipping quotes, contact us at info@westcoastpaddlesports.com or 858-272-3278 before placing your order.
6. Processing and Delivery Times
Most new paddleboard orders are delivered within 7–10 business days, subject to product availability, warehouse processing, carrier schedules, and destination.
Delivery estimates are not guaranteed. Delays may occur because of supplier availability, freight backlogs, weather, holidays, or other circumstances beyond our control.
Freight deliveries generally occur Monday through Friday during normal business hours.
At checkout, please provide accurate delivery information and identify whether the destination is residential or commercial. Include a reliable contact telephone number so the freight carrier can coordinate delivery.
The freight company may contact you before delivery to arrange a suitable delivery window.
Orders received before 2:00 p.m. Pacific Time on business days may ship the same day when the item is in stock and ready for shipment. Orders received after that time, on weekends, or on holidays generally ship the next business day when available.
You will receive tracking and carrier information when your order ships, where tracking is available.
7. Freight Delivery Inspection and Damage Claims
Please inspect your shipment as soon as it arrives.
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Inspect the packaging for visible damage before accepting delivery.
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Where the carrier's procedures permit, unpack and inspect the paddleboard before signing the delivery receipt.
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Photograph any damage to the packaging and merchandise.
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Record visible damage on the delivery paperwork when possible.
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Contact West Coast Paddle Sports promptly if you discover damage, shortages, or an incorrect shipment.
For visible shipping damage, please notify us within 48 hours of delivery and email photographs and your order information to info@westcoastpaddlesports.com.
Prompt notification helps us document the damage and coordinate with the carrier.
If a shipment has not arrived but tracking indicates delivery, contact us promptly so we can help investigate.
If the board arrives visibly damaged, contact us immediately before accepting the shipment whenever possible. We will work with you to determine the appropriate next steps.
Failure to report damage promptly may complicate a freight claim. Nothing in this policy is intended to waive rights or remedies that cannot legally be waived.
8. Refund Processing
Authorized returned merchandise must be received and inspected before a refund or exchange is approved.
Approved refunds will be issued to the original payment method, unless store credit is appropriate or required. The time required for the refund to appear in your account depends on your bank or payment provider.
Approved paddleboard exchanges are issued as store credit under the paddleboard exchange terms described above.
9. Contact West Coast Paddle Sports
For questions about shipping, returns, exchanges, or damaged merchandise, please contact us:
West Coast Paddle Sports
Email: info@westcoastpaddlesports.com
Phone: 858-272-3278
Website: https://westcoastpaddlesports.com/
Please include your order number when contacting us about an existing purchase.
Thank you for shopping with West Coast Paddle Sports. We appreciate your business and look forward to helping you enjoy your time on the water.
