Return, Refund & Shipping Policy
West Coast Paddle Sports stands behind the products we sell and wants you to be satisfied with your purchase. Please review the following policy carefully before placing an order. Different rules apply to new paddleboards, used boards, general merchandise, defective products, and items damaged during shipping.
If you have questions or need to start a return, please contact us before sending any merchandise back. All returns and exchanges require prior authorization.
1. New Paddleboard Returns & Exchanges
Paddleboards are large, specialized items that require freight shipping. Please review product descriptions and photos carefully before ordering.
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Return window: Requests for an eligible paddleboard exchange must be submitted within 10 business days of delivery.
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Store credit: Eligible paddleboard exchanges are issued as store credit only. Store credit does not expire.
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Condition: Boards must be unused, never ridden, never waxed, undamaged, and in their original condition and packaging.
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Restocking fee: A $50 restocking fee applies to paddleboard exchanges.
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Shipping costs: Customers are responsible for return freight, replacement shipping, and any applicable customs charges for change-of-mind exchanges.
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Authorization: You must contact us and receive return authorization before shipping a board back. Unauthorized returns may be refused.
Paddleboards that have been used, damaged by the customer, or returned outside the applicable window are not eligible for a change-of-mind return or exchange.
Original paddleboard shipping charges: The standard board shipping charge is $249. For an approved change-of-mind return or exchange, the customer is responsible for the original shipping charge and applicable return or replacement freight costs. Additional freight charges may apply to remote or outlying delivery areas and will be communicated when applicable.
These restrictions do not eliminate any rights you may have under applicable law or rights that apply to defective, incorrectly shipped, or misrepresented merchandise.
2. Used Paddleboards & Used Surfboards
All used paddleboard and used surfboard sales are final for changes of mind, including decisions based on disclosed cosmetic wear, repairs, or other conditions described in the product listing.
Please carefully review all available photos and product descriptions before purchasing. Contact us if you need additional information or photos before placing your order.
Used merchandise is not eligible for a change-of-mind return or refund. This policy does not exclude any rights that may apply under law, including rights relating to an item that is defective or materially different from its description.
3. General Merchandise Returns
For eligible general merchandise, return requests must be submitted within 14 calendar days of the original purchase.
To qualify for a return:
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Obtain a return authorization number before sending the item back.
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Return the item in its original packaging, with all original tags attached.
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Items must be new, unused, unwashed, undamaged, and in resalable condition.
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Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
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A minimum $10 restocking fee may apply, up to $100 depending on the item and condition. Custom-cut paddles are subject to a $50 return fee where a return is approved.
We cannot accept general merchandise that shows signs of use or is not in resalable condition. This includes items with perfume, cologne, smoke, deodorant, detergent odors, or human or animal hair.
Additional product-specific conditions include:
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Shoes: Must be unworn and returned in their original, undamaged packaging. Please test fit on a clean carpeted surface.
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Sunglasses: Must be unworn, in new condition, and free of scratches.
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Videos, DVDs, and CDs: Must be unopened and in their original packaging.
Items that do not meet the applicable return requirements may be refused.
4. Refunds
Approved refunds for eligible general merchandise will be issued to the original payment method. If the original payment method is unavailable, store credit may be issued.
Eligible paddleboard exchanges are handled through store credit as described above. Used-board purchases are final for changes of mind.
Original shipping charges are not refundable for approved change-of-mind paddleboard returns or exchanges. This does not limit any remedies required by applicable law.
5. Defective or Incorrect Merchandise
If you receive a defective item or an item different from what you ordered, contact us as soon as possible at info@westcoastpaddlesports.com or 858-272-3278.
Please provide your order number, a description of the issue, and photos if applicable. We will review the issue and determine an appropriate resolution, which may include repair, replacement, or refund, as applicable.
If a return is required because the item is defective or we shipped the wrong product, we will provide return instructions and cover applicable return shipping costs as appropriate.
6. Items Damaged During Shipping
Please inspect your shipment promptly upon delivery. If an item arrives damaged or with missing components:
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Photograph the damage and the packaging before discarding any materials.
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Notify West Coast Paddle Sports as soon as possible, preferably within 48 hours of delivery.
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Email photos and your order information to info@westcoastpaddlesports.com or call 858-272-3278.
Prompt notification helps us coordinate with the shipping carrier and arrange an appropriate resolution. If damage is visible at delivery, document it on the delivery receipt and contact us before accepting the shipment if possible.
Please do not discard damaged packaging or merchandise until we advise you how to proceed. A delay in reporting damage may complicate a carrier claim, but it does not automatically eliminate rights that may apply under law.
7. Shipping & Delivery
Shipping Charges
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General merchandise: Shipping charges are calculated based on product weight, dimensions, value, destination, and applicable carrier rates.
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Paddleboards: The standard board shipping charge is $249. Additional charges may apply for remote or outlying delivery locations.
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Freight terminals: Where residential or remote delivery is unavailable or carries additional charges, we may offer delivery to the nearest freight terminal. We will communicate any additional charges and obtain your approval before proceeding.
Our online shopping cart calculates estimated shipping charges. If a correction is necessary, we will contact you about the revised charge before proceeding with the order.
Shipping Destinations
We ship paddleboards within the continental United States. Shipments to Alaska, Hawaii, and Puerto Rico require prior arrangements and a shipping quote. Please contact us at 858-272-3278 or info@westcoastpaddlesports.com before placing an order for these destinations.
We do not ship to APO/FPO addresses.
For international orders, any quoted shipping price may exclude customs duties, import taxes, and fees charged by the destination country's customs office or local carrier. Customers are responsible for these charges and should check local import requirements before ordering.
Processing & Estimated Delivery
Most paddleboard orders are estimated to arrive within 8–10 business days, subject to product availability, warehouse processing, carrier schedules, and delivery location. This is an estimate, not a guaranteed delivery date.
Orders placed before 2:00 p.m. Pacific Time on weekdays may ship the same business day when the item is in stock and ready for shipment. Orders placed after that time, on weekends, or on holidays generally ship the next business day.
You will receive tracking and carrier information when your order ships. Freight deliveries typically occur Monday through Friday during normal business hours. Please provide an accurate delivery address, identify whether it is residential or commercial, and include two contact phone numbers in your order notes when possible.
The freight company may contact you to schedule delivery. You or an authorized recipient must be available to receive and inspect the shipment and sign the delivery receipt.
Freight Delivery Inspection
Before signing for a paddleboard shipment, inspect the packaging and board for visible damage whenever possible. Photograph any damage and note it on the delivery receipt before signing.
If the board appears significantly damaged, contact the carrier and West Coast Paddle Sports promptly and ask about refusing or holding the shipment while the issue is reviewed.
Please contact us as soon as possible if you discover damage after delivery. We will work with you and the carrier to determine the appropriate next steps. Signing for a shipment does not automatically waive rights or remedies that may apply under applicable law.
8. Contact Customer Service
For return authorization, return questions, shipping quotes, or product issues, contact:
West Coast Paddle Sports
1105 Rosecrans Street
San Diego, CA 92106
Phone: 858-272-3278
Email: info@westcoastpaddlesports.com
Please include your order number whenever contacting us about an existing purchase.
9. Payment Information
We accept Visa, Mastercard, Discover, and American Express. Your billing address, expiration date, and security code must match the information associated with your payment method. Incorrect or incomplete billing information may delay or prevent order processing.
