West Coast Paddle Sports stands behind its merchandise 100%. We want all our customers to be completely satisfied with our products and if there seems to be a problem with a product purchased from our online store, please call or email us so that we may assist you. Prior to returning items please get a Return Authorization number from one of our customers service representatives. Please go to our CONTACT PAGE to start that process.
When returning items the following is required:
1. Obtain a RA # by contacting us by phone or by email.
2. Make sure all returned items are in the original packaging.
3. Any items returned for reasons other than defects must be unused and returned within 14 days of original purchase.
4. The customer is responsible for the cost of shipping returned items.
5. We will not give a credit or refund for used merchandise.
Refunds will be returned to the tender originally used at time of purchase. If original credit card is not available, store credit will be issued.
Every once in a while a product defect gets past our quality control technicians, and if you have received a defective item from us, return the item and a copy of your invoice. Please inform us which you prefer: a replacement item or a refund for the defective merchandise.
ITEMS DAMAGED IN SHIPPING
Please notify us immediately so we can take the proper steps to replace the damaged merchandise.
CONTACTING CUSTOMER SERVICE
If you have questions about a return, please go to our CONTACT PAGE to get a hold of us.
All items must be new, unused, unwashed and in resaleable condition with all original tags attached. Items with any odor (cologne/perfume, smoke, deodorant, detergent) or any animal or human hair will not be accepted. Shoes must not be worn and must include original undamaged packaging. Walk around on carpet to see if shoes fit. If they don't fit, the bottoms won't be dirty and you can send them back. Sunglasses must have no scratches and be in new unworn condition. Videos, DVD's and CD's must be unopened and in original packaging.
Though we know you're going to love your board, West Coast Paddle Sports allows you 48 hrs to return your boards once you have received it. In the rare case that you would like to return your stand up paddleboard, you must notify us at firstname.lastname@example.org within the 48 hr period. All boards must be in new condition and not have been used or damaged. Customers returning product will be responsible for all return shipping charges as well as the original shipping charges of $249.00 that WCPS incurred.
Shipping & Delivery
General Merchandise: Shipping charges are based upon product weight and/ or item values.
Board Charges: are $249.00 in addition to the following conditions
*For some outlying areas there may be additional charges or with your approval, we may ship to the closest freight terminal in your area.
All boards are shipped ground freight. Boards shipped to Hawaii will be shipped via ocean freight and ground freight. Your item(s) must be inspected for damages and shortages upon delivery. You must notify us within 48 hours if the item(s) you received is damaged. If we are not contacted within 48 hours it will be the customers responsibility to contact the carrier and file a claim. If you never received the package and we show delivery confirmation that it was delivered to the shipping address provided it is your responsibility to contact the carrier and file a claim. We will require photos within 48 hours to show damage emailed to email@example.com.
We only ship stand up paddle boards in the Continental United States. We DO ship to Hawaii, Alaska, and Puerto Rico, but only upon pre-arrangements. Contact us at 858 272-3278 before making your purchase. Unfortunately we do not ship to APO/FPO addresses.
The international shipping price only reflects the base shipping charge not including customs duties, taxes and country specific fees. The shipping price ONLY reflects the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering. West Coast Paddle Sports will not be held liable for any customs duties or taxes that arise from your local customs office. West Coast Paddle Sports will also not be held responsible for any additional fee the local carrier in your country may charge.
Delivery of New Paddleboards
Most orders are delivered within 8-10 working days, subject to availability and warehouse backlogs. Delivery will be Mon-Fri during normal business hours. You will need to be available to receive, inspect and sign for the shipment. Please specify whether the address is a commercial (business) or residential address and provide two contact numbers in the notes field when you check out. The freight company will contact you 24hrs prior to schedule the delivery.
VERY IMPORTANT! Before signing the delivery receipt, you must unpack and inspect the board thoroughly for any signs of damage that may have occurred during transit. All shipments are fully insured against damage PRIOR to you signing, however your signature constitutes your final acceptance of the merchandise "AS IS" from the freight company and releases them from any further responsibility. Absolutely no claims or returns can be made after final acceptance from the freight company so please be sure you are completely satisfied with your board prior to signing for it. If you have any questions or are not completely satisfied with the condition of your board upon arrival,please call us immediately at 858 272-3278 and refuse the shipment. We will make sure to ship you a replacement board immediately at no additional charge to you.
Rates may change
Our shopping cart automatically calculates your shipping quote and may be subject to error which may require correction.
For International, AK & HI orders, please email us at firstname.lastname@example.org or call 858 272-3278 for a quote prior to placing your order. The majority of orders placed before 2PM PST M-F ship same day. Orders received after 2PM PST or over a weekend or holiday will ship next business day. You will receive an email notification with tracking and carrier information when your order has shipped.
We offer a variety of credit card options for you to choose from: Visa, Master Card, Discover Card, and American Express.
Regardless of the method you choose, you will be required to enter your billing addresses in the supplied fields. This information, along with your expiration date and security code, must be supplied exactly as it appears on your credit card statement. Failure to provide accurate info can and will lead to your order being denied or delayed.